Refund policy

Your satisfaction matters to us. Please review our policy below.

Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or isn't what you ordered, contact us within 14 days of delivery at Support@sudsnglow.com with your order number and a photo of the item. We'll offer a replacement or a full refund.

No Physical Returns Required (orders under $50)
To keep things simple and reduce shipping waste, we do not require items to be sent back for orders under $50. Once your claim is reviewed and approved, we'll issue a refund or replacement — no return shipping needed.

Orders $50 and Over
For higher-value items, we may request additional photos or information, and in some cases may ask that the item be returned before a refund is issued. If this applies, we'll provide instructions with your claim.

Change of Mind
Because our products are sourced to order, we're unable to accept returns or offer refunds for change-of-mind purchases once an order has been placed.

Refund Processing
Approved refunds are issued to your original payment method within 5-10 business days.

Questions
Reach out to us at Support@sudsnglow.com or 253-719-9487.